Shipping policy

Shipping

All orders ship via USPS or UPS. Once the package has been shipped,  GUNAYSSHOP is not responsible for loss or damages to items. Please contact USPS or UPS directly for any issues regarding your shipment.

Due to the COVID-19 crisis, USPS deliveries are taking a bit longer than usual. We are so sorry for all delays and are doing our best to get everything shipped in a timely manner. 

Returned Shipments

If your shipment comes back to our store for any reason, we can ship out again for an additional shipping fee. To avoid returned shipments, please ensure that your shipping address is correct at checkout or get in touch with us before your order ships. Once the shipment goes out the door, we are not able to adjust shipments or delivery addresses.

Lead Times

Retail orders ship within 5 business days after payment has been received for your order.

Some items are made to order and will ship out within 1-3 weeks of our receipt of your order. Those items are large tea light packs, bulk purchases and wholesale orders, and are all indicated in their item listings. 

Damages

GUNAYSSHOP is not responsible for loss or damage to packages in transit. To file a damage claim, fill out the following forms for USPS and UPS. You may need to retain the package until the claim is approved. A separate order will need to be placed to replace damaged goods. Please get in touch if you have any questions or concerns.

To file a claim with USPS, fill out this form.

To file a claim with UPS, fill out this form.

Returns & Exchanges

Return and exchange requests must be received within fifteen days of receiving your order in the mail, or within fifteen days of purchase directly from us at an event or in store. 

To process a return or exchange an item, items must be in new, unused and untampered condition. 

The buyer is responsible for paying for any additional return and exchange shipping costs. 

All items purchased on sale or with a coupon code are final sale and cannot be returned or exchanged. 

And you have the right to return old carpets within 7 working days of purchase.

If 7 business days pass after the order process, only exchange is made.

Returns are not accepted

To qualify for a refund, items must be received back in our studio within two weeks of your original receipt of the package in new, unused condition, in all original packaging.

Upon receipt of products, we will issue a refund equal to the price paid for product or ship exchange goods. Shipping charges are non-refundable.

We cannot process returns or exchanges for our products purchased from secondary retailers. Buyer is responsible for additional exchange shipping fees.

Purchase of our products implies compliance with our policies. Please contact us if you have any questions. Thank you!